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US 'Patience' On Rates Boosts World Markets

Written By Unknown on Kamis, 18 Desember 2014 | 16.01

World stock markets have rallied after the US Federal Reserve signalled interest rates would not be rising anytime soon despite an improving economy.

US stocks enjoyed their strongest session of the year following three days of declines when the Fed said it would adopt a "patient" approach to rates - ending fears among investors of an increase in borrowing costs as soon as the spring.

Asian markets also rallied while European stocks followed suit though there was more caution ahead of a speech by under-pressure Russian president Vladimir Putin.

Fed chair Janet Yellen remained upbeat in her commentary surrounding the world economy despite the currency turmoil in Russia amid a downward spiral in world oil prices, low global inflation and general economic weakness - particularly in the eurozone.

But she stressed that the mention of patience was not a change in policy.

Ms Yellen said: "This new language does not represent a change in our policy intentions and is fully consistent with our previous guidance, which stated that it likely will be appropriate to maintain the current starting range for the federal funds rate for a considerable time after the end of our asset-purchase programme.

"But with that programme having ended in October and the economy continuing to make progress toward our objectives, the committee judged that some modifications for guidance is appropriate at this time.

"Employment is rising at a healthy rate and the US economy is strengthening," she added while noting: "There is room for further improvement."

US commentators had believed that better economic indicators, especially within the jobs market, could tip the Fed to begin rate rises as early as March.

But the jitters of recent days were cast aside following Ms Yellen's comments as the Dow Jones added 1.7%, the tech-heavy Nasdaq 2.1%.

In Asia, Japan's Nikkei jumped 2.3% while stocks in Australia climbed 1.8% for their best day since late 2013.

In commodity markets, oil prices steadied after some wild swings this week.

US crude rose 16 cents while Brent Crude was trading above $61-per-barrel.


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Mobile Networks Agree Deal To Boost UK Coverage

A £5bn project to guarantee mobile phone voice and text coverage to 90% of the UK geographical area by 2017 will go ahead.

The deal means the four mobile networks - EE, O2, Three and Vodafone - have all agreed to tackle poor coverage in so-called partial "not spots".

These are areas that may have coverage from some but not all of the four networks.

This will halve the number of areas where there is patchy mobile coverage.

In addition, the operators will increase full coverage from 69% to 85% - allowing phone users to download data.

Culture Secretary Sajid Javid said: "Too many parts of the UK regularly suffer from poor mobile coverage leaving them unable to make calls or send texts.

"Government and businesses have been clear about the importance of mobile connectivity, and improved coverage, so this legally binding agreement will give the UK the world-class mobile phone coverage it needs and deserves."

A Vodafone UK spokesman said: "We support the Government's objective of delivering better coverage to rural areas including partial not-spots.

"It is a great result for UK consumers and businesses and it will make the UK a leader across Europe in terms of the reach of mobile coverage."


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Avon Settles China Bribery Case For $135m

Avon Products, the world's best-known direct seller of cosmetics, is to pay $135m (£87m) to settle US charges of bribery in China.

Avon China admitted hiding $8m (£5.1m) in gifts, including  Louis Vuitton merchandise and Gucci bags, that employees gave to Chinese government officials over four years from 2004 to gain access to people overseeing direct selling regulations.

It admitted concealing and disguising cash, non-business meals, travel and entertainment it provided to obtain business benefits.

Avon agreed that half the $135m sum would settle federal criminal penalties and the other half a civil case brought by the Securities and Exchange Commission (SEC).

China had outlawed direct selling in 1998 but agreed to lift the ban in 2001 and Avon began operating there five years later.

SEC associate director Scott Friestad said: "Avon's subsidiary in China paid millions of dollars to government officials to obtain a direct selling licence and gain an edge over their competitors, and the company reaped substantial financial benefits as a result."

Avon Products was said to have begun extensive anti-corruption remedial efforts, including disciplining some employees, but only after attempting to cover up the wrongdoing, prosecutors claimed.

According to court records, Avon sold its beauty, home and health products in more than 100 countries at the time of the offences, mostly through door-to-door sales.

The practice - which became known as early as the 1960s as 'Avon's calling' following a series of TV adverts for recruits - was carried out by up to 6 million sales representatives worldwide.

The reps - known as 'Avon Ladies' in the past - buy products from Avon at a discount and then sell them directly to customers.

Avon Products raked in $10bn (£6.3bn) in annual revenue in its last financial year.


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Festive Cheer On Forecourt As Petrol Prices Fall

Written By Unknown on Rabu, 17 Desember 2014 | 16.01

Petrol prices could soon fall below £1 per litre - the lowest level since the end of May 2009.

The RAC said the recent fall in the price of  oil - now below the $60-a-barrel - would keep dropping.

"What's currently happening at the pumps with falling fuel prices is something many motorists will not remember seeing before," said RAC fuel spokesman Simon Williams said.

"Talk of prices going up like a rocket and falling like a feather could not be further from the truth as retailers have been quick to pass on savings at the forecourt since we forecast on December 6 that prices were due to come down by 7p a litre for petrol and 6p for diesel."

The RAC added that it was hopeful drivers would benefit from the fall in prices in the first few months of the new year.

The group's monitoring of fuel prices shows the average price of a litre of petrol is 116.9p - nearly 14p a litre cheaper than at the start of the year.

Diesel is nearly 16p cheaper - 122.33p a litre now compared to 138.24p in January.

The average supermarket price of fuel is 114.26p a litre for petrol and 120.18p for diesel.

Mr Williams added: "Current forecasts are for average petrol prices to fall to below 110p a litre in the next fortnight and diesel to drop to under 116p.

"At these average prices across the country the cheapest retailers will almost certainly be selling petrol for around 105p a litre, or even lower."


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Taxpayer 'Risk' From £10.5bn New Train Deal

A report by MPs has accused the Department for Transport (DfT) of leaving taxpayers with all the risk from two contracts for new trains worth a combined £10.5bn.

The Public Accounts Committee said that by buying the new trains for the Intercity Express Programme and for the Thameslink project directly, taxpayers "would have to cover the costs of any financial shortfall" should passenger demand fall short of expectations.

Its report said: "These two major projects also demonstrate yet again that the department has limited capacity and capability to manage large-scale procurements, and that it remains overly reliant on consultants."

The report also said that the DfT began the procurement of the Intercity Express trains "without a clear idea of how many trains would be needed, which routes they would run on and what form of power would be required."

The committee added that it was disappointed that Siemens would not be manufacturing the Thameslink carriages in the UK.

The DfT said in its defence that the trains would bring "enormous benefits" to commuters.

A Hitachi-led consortium is supplying 866 new carriages for the Intercity Express programme, which will replace old trains on the Great Western and East Coast lines.

German company Siemens is supplying 1,140 new Thameslink coaches to provide improved capacity on cross-London rail routes.

The committee's chairman, Margaret Hodge, said: "The department has no previous experience of running a procurement of this

kind, let alone two with a combined value of £10.5bn.

"Yet it has chosen to break with its previous approach of leaving it to rolling stock companies and train operators to buy trains, transferring risk away from the rail industry back to government."

She went on: "The only way the department can limit this risk is by requiring train operating companies to use these new trains to run their services regardless of whether they best fit the services they would like to offer."

Mick Cash, general secretary of the RMT transport union, described the programme as an "absolute disgrace."

He said: "The companies using these trains get to privatise the profits while the public get to shoulder over £10bn of risks."

A DfT spokesman reponded: "The Intercity Express Programme (IEP) and Thameslink are huge projects that will bring enormous benefits to passengers.

"Successive Governments have considered how best to deliver these orders and have come to the same conclusion, that Government should lead with expert support and advice from the train operating companies.

"IEP and Thameslink are making excellent progress and are on track to deliver very good value for taxpayers and improved services for passengers.

"They are also creating thousands of new jobs across the UK rail industry."


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Apple Halts Web Sales Amid Rouble Crisis

Apple has halted online sales in Russia as consumers scramble to snap up goods as price rises begin to intensify following steep falls in the value of the rouble.

The volatility of recent days culminated in the currency's biggest one-day drop against the dollar since 1998 on Tuesday, with the value of the rouble plunging 21% in just 48 hours despite central bank action to raise its core interest rate to 17%.

Russia's finance ministry said on Wednesday it had started to sell its US dollar reserves - sparking a revival in the currency by as much as 6%.

News agencies were reporting that rather than forcing shoppers home, the crisis had sparked a spending spree on items such as TVs and cars as consumers bagged what they needed ahead of looming price increases - a result of the rouble's weakness.

The official rate of inflation is currently 10% but the pace of price increases is tipped to soar as Russians prepare for New Year - their main holiday.

Apple, which raised its prices in Russia by 20% last month, said it had halted online sales of its products because the rouble's volatility meant it was unable to set prices.

AFP reported that at an Ikea shop, the section selling fitted kitchens was packed with customers ahead of price increases the chain is implementing from 18 December.

Ikea said: "The number of people in the stores has gone up also because of prices going up."

Ikea had previously promised to keep its prices the same for 2014, but the chain then explained it "could not be independent from external factors."

A consequence of the weak rouble - which has lost about 60% of its value this year - is the growing cost of imports.

The currency crisis was sparked by the country's reliance on oil prices, which have fallen 45% since June, with Western sanctions over Ukraine also contributing to the capital flight.

Russians have lived through several serious economic crises in the last 25 years, when many saw their savings go up in smoke.

Analysts suggested that the tactic of going shopping when the economy gets tough may distinguish Russia from the West.

Igor Nikolayev, head of the FBK Strategic Analysis Institute, said: "In this way, Russia is different from developed countries.

"There, when a crisis begins, people immediately start saving.

"In our country, when a crisis comes, it is accompanied by a steep loss of value of the national currency and people abruptly start spending and for a time this softens the situation somewhat."


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BT Set To Buy EE Mobile Phone Network

Written By Unknown on Selasa, 16 Desember 2014 | 16.01

BT has announced that it wants to buy phone firm EE as it makes a play to re-enter the mobile market.

The company has been in negotiations with EE and rival O2, but BT announced a decision on Monday to go with EE.

The deal is worth £12.5bn. 

In a statement BT said it had "entered into an exclusivity agreement with Deutsche Telekom and Orange in relation to BT's possible acquisition of all of their UK mobile business, EE".

"The period of exclusivity will last several weeks allowing BT to complete its due diligence and for negotiations on a definitive agreement to be concluded."

EE is the UK's largest mobile group which has 27 million customers.

It was formed in 2010 in a joint venture between French operator Orange and Germany's Deutsche Telekom.

BT is Britain's biggest broadband and landline provider and has been looking to expand into so-called "quad play", offering landline, broadband, pay TV and mobile services.

"They might spend more money buying EE (than O2) but EE offers more opportunities," James Allison, a senior analyst in telecommunications at HIS, told Sky's Ian King.

"It is a a bigger operator, but more importantly it has better radio spectrum so they'll be able to offer more mobile service to more customers."

The planned purchase comes more than a decade after BT was forced to sell its mobile operations to reduce a multi-billion pound debt pile.

The deal is now likely to face scrutiny by the regulator Ofcom.


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Co-operative Bank Fails Annual Stress Tests

By Mark Kleinman, City Editor

Britain's eight biggest lenders would accumulate losses of £13bn during an 'Armageddon'-style recession in which the Co-operative Bank would see its capital reserves exhausted and the two state-backed banks severely tested.

The Bank of England (BoE) published on Tuesday the results of its inaugural annual stress tests, which concluded that Lloyds Banking Group and Royal Bank of Scotland (RBS) were among the worst performers six years after their huge taxpayer bailouts.

Lloyds and RBS, which is 80%-owned by taxpayers, were judged by the BoE to need to strengthen their capital based on their positions at the end of last year.

Under the test, which examined the banks' balance sheets during a hypothetical three-year period in which the UK slumped into its deepest recession for decades, RBS only just remained above a 4.5% capital 'hurdle rate' set by the BoE's Prudential Regulation Authority (PRA).

But both it and Lloyds were told by regulators that based on improvements made this year and future plans, neither would be required to submit revised blueprints for strengthening their balance sheets.

RBS announced on Tuesday the issuance of billions of pounds-worth of bonds which convert into shares in the event of its capital reserves falling below a specific level.

The BoE tested banks' resilience in the face of a situation under which interest rates rose to 4.2%, unemployment soared to 12%, house prices slumped by 35%, commercial real estate prices fell by 30%, and GDP crashed by 3.5%.

Those factors amounted to what would be a brutal UK recession, with approximately one-third of mortgage-owners projected to be in negative equity.

Data produced by the BoE showed that Lloyds would be projected to take £12bn of impairment charges on its UK mortgage lending during the hypothetical recession, well over half of the £21.9bn projected across the entire industry.

In total, the authorities forecast that between them, the banks would accumulate roughly £70bn of additional impairments under the stress scenario, approximately £46bn of which would relate to UK household and commercial real estate lending.

Regulators said the tests highlighted a positive overall picture of the British banking system, adding that it would "have the capacity to maintain its core functions" despite the huge losses forecast.

They said the Financial Policy Committee, which has powers to rein in mortgage lending and impose other restrictions on the industry, "judged that no system-wide, macroprudential actions were needed in response to the stress test".

The only lender to effectively fail the test and be ordered to submit a revised capital plan was the Co-operative Bank, which was saved from collapse last year after a rescue led by US hedge funds.

The Co-op Bank, which would see its capital exhausted by the BoE stress scenario, has proposed slashing the size of its business in the wake of huge losses on its commercial real estate lending.

The BoE disallowed any effort by banks to shrink their loan-books as part of the exercise, insisting that their role supporting the real economy by continuing to lend to homeowners and businesses remained unimpaired.

However, banks' ability to pay dividends could be jeopardised.

While neither Lloyds, which is 25%-owned by taxpayers, nor RBS has paid a dividend since their bail-outs in 2008, the BoE was explicit that they could be prohibited from doing so under conditions similar to those modelled in the test.

Of the eight lenders examined by the BoE, Barclays, HSBC, Nationwide, Santander UK and Standard Chartered produced widely varying results in the test, but the trough of each of their capital positions remained well above the BoE's 4.5% minimum requirement.

Standard Chartered was excluded from the calculation of UK loan losses because it undertakes minimal lending in the UK.

The UK test followed a similar exercise conducted by European regulators earlier this year.

Mark Carney, the Bank of England Governor, said the exercise had been "demanding" but insisted it painted a positive picture of the rebuilding of Britain's banking sector.

"The results show that the core of the banking system is significantly more resilient, that it has the strength to continue to serve the real economy even in a severe stress, and that the growing confidence in the system is merited."

The Bank reiterated on Tuesday that the stress scenario was hypothetical and did not reflect a forecast for economic conditions in the UK.

Co-op Bank chief executive Niall Booker said it was "no surprise" the bank failed the stress test.

He added: "The bank is much stronger than a year ago. As the regulator notes today, we have achieved the target of building our capital base and the actions we have taken during the first year of our business plan have made the bank more secure for the benefit of all stakeholders."

Ewen Stevenson, RBS chief financial officer, said: "We have made good progress during 2014 in both strengthening our capital ratios and reducing higher risk exposures.

"However, we recognise that there is still much work to be done to improve the resilience of our balance sheet."


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Russia Ramps Up Rate To 17% To Boost Rouble

Russia's central bank has made an aggressive move to combat the plunge in the country's currency by raising its core interest rate to 17%.

The surprise action, announced overnight, was a response to the rouble's value sinking by almost 50% over the course of the year - hit by Western sanctions imposed over the conflict in Ukraine and plunging worldwide oil prices.

The currency strengthened - by more than 9% against the dollar at one stage - in the wake of the surprise intervention.

It was also intended to settle nerves back home as fears grow that the extent of Russia's economic problems - largely unreported by state media - could at some stage potentially spark panic among consumers as price rises become unmanageable.

By raising interest rates, the bank hopes too that investors will find it more financially appealing to keep their money in Russia.

The rate was raised to 17% from 10.5% - highlighting the extent of the monetary policy action.

Russia's economy relies heavily on revenue from oil, which is priced in dollars.

Falls of more than 50% in world oil prices are tipped to plunge the country into recession next year.

The central bank has raised the rate from 5.5% earlier this year to 10.5% just last Thursday.

The Bank of Russia said then that it expected inflation to run at 10% this year but climb further in the first quarter of 2015.

But the ruble plunged further against the dollar on Monday, dropping from 55 rubles last week to about 65 rubles to the dollar.

A falling currency increases the cost of imports, thereby stoking inflationary pressures.

At the same time, plummeting oil prices give the government less money to combat a downturn and can force it to borrow more.

The sanctions imposed by the West have magnified Russia's economic turmoil.

In September, the US and the European Union announced a new round of sanctions over Moscow's involvement in Ukraine, which included blocking Western financial markets to key Russian companies and limiting imports of some technologies.

The potential for a prolonged downturn caused investors to pull their money from the country, causing the ruble to further lose value.


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David Cameron To Launch Home Discount Scheme

Written By Unknown on Senin, 15 Desember 2014 | 16.01

A scheme offering 100,000 first-time buyers new homes with a discount of 20% as part of a drive to help people onto the property ladder will be launched by David Cameron later.

Those under 40 who have never owned their own home can register their interest in buying via the Starter Home Initiative from the start of 2015 - six months earlier than planned.

Because of a change to the planning system set to come into force, under-used or unviable brownfield land will be freed from certain costs in return for a below market value sale price on properties constructed on the site.

Developers and councils are being urged to ensure the changes unlock a variety of sites across the country.

Mr Cameron said: "Hard-working young people want to plan for the future and enjoy the security of being able to own their own home. I want to help them do just that.

"Under this scheme, first-time buyers will be offered the chance of a 20% discount, unlocking home ownership for a generation.

"This is all part of our long-term economic plan to secure a better future for Britain, making sure we are backing those who work hard and get on in life."

Communities Secretary Eric Pickles said: "The 2008 housing crash blocked millions of hard-working, creditworthy people from becoming home-owners, at a time in their lives when they should have been able to expect to get on the property ladder.

"We're turning that around with Help to Buy, but today's new Starter Homes scheme will offer a further boost, giving young people (under 40) the opportunity to buy low-cost, high-quality new homes for significantly less than they would normally expect."

Stewart Baseley, executive chairman of the Home Builders Federation, said the initiative is "another positive step" in tackling the shortage of housing.

At the moment, developers can face an average bill of £15,000 per home in Section 106 affordable housing contributions and tariffs.

But under the scheme, developers offering Starter Homes would not have to pay certain charges.

To ensure the savings are passed onto buyers, the homes will not be able to be re-sold at market value for a fixed period.

More than 30 house builders have already backed the plans, and say they would consider bringing forward land to be developed from next year.

A design panel will be set up to ensure the homes are not only cheap, but also high-quality.

Renowned architect Sir Terry Farrell, who is on the panel, said it could make a real difference.

He added it would build on the recommendations of the Farrell Review, which raised the need for more proactive planning.

Sir Terry said: "Only by planning and designing our villages, towns and cities together with local communities can we create the kind of built environment we all aspire to and should be demanding."

Shadow housing minister Emma Reynolds said no-one would believe the PM's promises on the issue, and added: "The only way to restore the dream of home ownership is to build more homes and Labour has a plan to get at least 200,000 homes built a year by 2020.

"We are in favour of building starter homes but it is not clear how the Government is going to deliver these homes 20% cheaper than market price."


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Tax Helplines Cut Off Almost A Third Of Calls

Tax bosses have promised the service offered by public helplines will be improved, after it was revealed that almost a third of calls are getting cut off.

Research by consumer group Which? found that, in a sample of 100 calls, only 71 were not cut off with an automated message saying the service was "very busy".

Those calls that did survive this initial cut waited an average of 18 minutes to speak to someone, with the longest waiting 41 minutes.

The system's voice recognition also made mistakes when directing queries to other departments, with more complex phrases being misunderstood.

For example, when asked "do I need to pay tax on premium bond winnings?" the system asked if the caller was inquiring about changing a name or about a VAT surcharge notice.

The research comes in the run-up to the self-assessment tax return deadline of 31 January.

HM Revenue and Customs admitted the service "isn't good enough" and that new technology is being brought in to improve responses.

Which? executive director Richard Lloyd said: "With large numbers of people soon to be seeking help with their self-assessment tax return, we want to see HMRC doing more to monitor and improve their call-waiting times."

A spokesman for HMRC said: "HMRC receives over 40 million calls a year but we know that some of our customers can struggle to get through on our helplines at very busy times. This isn't good enough, and we are working hard to improve the range of services we provide.

"This year we are introducing new technology to help us answer more calls quicker at busy times, and we are improving the digital services we offer so that more customers can find all they need online.

"There is more to do, and we are committed to improving the service we offer all of our customers at all times, to help them find advice and support when they need it."


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Glitch Causes Items To Be Sold On Amazon For 1p

Businesses are furious after a piece of software used by retailers on Amazon went wrong, causing hundreds of items to be sold for 1p.

Some firms which use RepricerExpress say they risk going bankrupt because the problem has resulted in them losing so much money.

The software is designed to keep businesses competitive by automatically repricing items of stock so they are cheaper than others in the digital market.

The firm states on its website: "We are here to increase your sales on Amazon and Rakuten's Play.com and make your efforts as profitable as possible."

For an hour on Friday, between 7pm and 8pm, a problem with RepricerExpress led to hundreds of items being sold on Amazon at a fraction of their normal price. At the same time, some customers said, Amazon charged its usual fees for every item sold.

One of the sellers, Judith Blackford of Kiddymania, told Sky News she could be forced out of business as result of the error.

She said: "I started using Repricer Express - a repricing tool as did a lot of other businesses a few months ago.

"Last night through an error in their programme they listed my stock on Amazon at 1p per item including delivery.

"I have lost about £20,000 overnight. Having asked Amazon to cancel the orders they are still sending them out and charging me horrendous fees.

"Surely someone has to be accountable for this. I will be bankrupt at this rate by the end of January."

Another online trader Belle thinks her company, which sells toys and games, will lose around £30,000 and she will probably be put out of business.

She told Sky News: "It's disgusting really because this third party software, that is their business, this should not have happened, this is 2014.

"We have to pay for this software every month, we've been using it for 18 months no problem.

"At the busiest time - this was predicted to be our busiest weekend of Christmas - turnover is zero."

As a result of the error, several buyers commented on Twitter at how pleased they were to have bought the items for so little.

One person wrote: "Amazon are having a glitch on their site and loads of stuff is selling for 1p. I just bought an incense holder, don't even need it."

An email to some customers from the CEO of RepricerExpress, Brendan Doherty, said the problems with the software caused incorrect pricing to be sent to Amazon.

A statement on the company's website from Mr Doherty said: "I am truly sorry for the distress this has caused our customers.

"We have received communication that Amazon will not penalise sellers for this error. We are continuing to work to identify how this problem occurred and to put measures in place to ensure that it does not happen again.

"Everyone here is devastated and disappointed that you have experienced this problem.

"We understand that you are angry and upset and we will endeavour to work to make good on this issue."

A spokesman for Amazon said: "We are aware that a number of Marketplace sellers listed incorrect prices for a short period of time as a result of the third party software they use to price their items on Amazon.co.uk.

"We responded quickly and were able to cancel the vast majority of orders placed on these affected items immediately and no costs or fees will be incurred by sellers for these cancelled orders.

"We are now reviewing the small number of orders that were processed and will be reaching out to any affected sellers directly."


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FTSE 100 Suffers Worst Week In Three Years

Written By Unknown on Minggu, 14 Desember 2014 | 16.01

More than £110bn has been wiped off the value of Britain's leading companies as the FTSE 100 suffered its worst week in three years.

The index closed down 161.07 points on Friday, a loss of 2.49%, making an overall drop of 6.6% since Monday - the largest weekly fall since August 2011.

The slide reflected a new five-year low for the price of Brent crude and worries about the global outlook, particularly after more disappointing economic figures from China.

The FTSE 100 is dominated by business with an interest in the energy and commodity sectors, meaning it has taken a bigger hit from weak oil prices.

Oil stocks have taken a hit as weakening demand and the prospect of oversupply sparked a fall in the price of oil by 10% this week to around $62 (£39.50) a barrel.

The International Energy Agency on Friday cut its forecast for global demand for the fourth time in five months.

BP shares have fallen by 9% since the start of the week and are a fifth cheaper in the year to date.

In New York, the Dow Jones Industrial Average ended the week down 677.96 points or 3.8%, while markets in France and Germany were down by nearly 3%.

Traders were reacting negatively to the plunge in the oil price despite the likelihood that it could represent a $4bn (£2.5bn) stimulus to the world economy.

Laith Khalaf, senior analyst at Hargreaves Lansdown stockbrokers, said markets are mulling the question of whether a lower oil price is a "symptom or a cure" for weak global demand.

He said: "The answer is it is probably both, but the restorative qualities of a lower oil price are going to take some time to feed through, and in the meantime markets are focusing on the negatives."


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Growing Business: Demand Soars For UK Xmas Trees

By Nick Ravenscroft, Sky News Reporter

Families in Britain are increasingly buying Christmas trees that were grown in the UK rather than ones that have been imported, according to UK suppliers.

The British Christmas Tree Growers' Association (BCTGA) estimates that in the last six years the total number being grown here in the UK has risen by as much as 20%.

This is reflected in the proportion of British and imported trees being bought at shops and markets across the country.

Six years ago it was evenly split with approximately half being shipped in from Europe, according to the BCTGA.

The association's members now say British-grown plants account for some 70% of the total number of trees sold in the UK.

Harry Brightwell, secretary of the BCTGA, told Sky News: "People are much more conscious of environmental issues and the fact of buying a British grown tree usually means the transport is less."

At Yattendon Estates, a Christmas tree farm in West Berkshire, a cold and frosty morning was no deterrent to customers looking to buy a tree as the calendar counts down the days to Christmas.

Manager Alastair Jeffrey said: "Ten years ago our European competitors stole a march on us… now UK industry has really concentrated on making sure we're right up to spec… quality is the name of the game."

The majority of trees sold in Britain are Nordmann Firs which, for a six foot tree, will cost upwards of £45.

Among the Nordmann Firs grown in Britain are those supplied to Downing Street, which this year took trees from Herefordshire and the Gower, according to BCTGA.

With up to eight million trees already being sold by British producers, the move away from European imports spells continued growth for this part of the rural economy.


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Tax Helplines Cut Off Almost A Third Of Calls

Tax bosses have promised the service offered by public helplines will be improved, after it was revealed that almost a third of calls are getting cut off.

Research by consumer group Which? found that, in a sample of 100 calls, only 71 were not cut off with an automated message saying the service was "very busy".

Those calls that did survive this initial cut waited an average of 18 minutes to speak to someone, with the longest waiting 41 minutes.

The system's voice recognition also made mistakes when directing queries to other departments, with more complex phrases being misunderstood.

For example, when asked "do I need to pay tax on premium bond winnings?" the system asked if the caller was inquiring about changing a name or about a VAT surcharge notice.

The research comes in the run-up to the self-assessment tax return deadline of 31 January.

HM Revenue and Customs admitted the service "isn't good enough" and that new technology is being brought in to improve responses.

Which? executive director Richard Lloyd said: "With large numbers of people soon to be seeking help with their self-assessment tax return, we want to see HMRC doing more to monitor and improve their call-waiting times."

A spokesman for HMRC said: "HMRC receives over 40 million calls a year but we know that some of our customers can struggle to get through on our helplines at very busy times. This isn't good enough, and we are working hard to improve the range of services we provide.

"This year we are introducing new technology to help us answer more calls quicker at busy times, and we are improving the digital services we offer so that more customers can find all they need online.

"There is more to do, and we are committed to improving the service we offer all of our customers at all times, to help them find advice and support when they need it."


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